STORE POLICIES

SO ICEE HAIR STORE POLICIES

Thank you for shopping with So Icee Hair. By placing an order with us, you acknowledge and agree to the policies outlined below. Please review these policies carefully before completing your purchase.

ORDER PROCESSING & FULFILLMENT

Please allow up to 5 business days for your order to be processed and fulfilled before shipment.

Processing/fulfillment time is separate from the shipping/transit time displayed at checkout. Selecting an expedited shipping service does not expedite our processing time. The selected shipping timeframe begins once your completed order has been transferred to the shipping carrier.

Orders are not processed, fulfilled, or shipped on weekends or recognized U.S. holidays.

BUSINESS DAYS & HOLIDAYS

Our business days are Monday through Friday, excluding U.S. federal holidays.

For purposes of processing, fulfillment, returns, and other timeframes stated in our policies, Saturdays, Sundays, and recognized federal holidays are not considered business days.

U.S. federal holidays include:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Washington’s Birthday (Presidents’ Day)
  • Memorial Day
  • Juneteenth National Independence Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

When a holiday falls on or is officially observed on a weekday, processing and fulfillment may resume on the next business day.

Please be aware that high-volume shopping periods and holidays may also result in carrier delays outside of our control.

SHIPPING & DELIVERY

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully review your shipping information before submitting your purchase.

Once your package has been fulfilled and scanned into the shipping carrier’s possession, delivery is handled by the carrier.

So Icee Hair is not responsible for packages that are lost, stolen, misplaced, or otherwise missing after carrier acceptance, except where the issue resulted from an error on our part.

If tracking indicates a delivery issue or your package cannot be located, please contact the shipping carrier directly and file a claim using your tracking information. We are happy to provide available shipment information that may assist you with your carrier claim.

So Icee Hair does not guarantee carrier delivery dates and is not responsible for delays caused by the carrier, weather, service interruptions, or other circumstances outside of our control.

LOST OR STOLEN PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors, front desk/mailroom, or other secure locations where the carrier may have left the package.

Lost, stolen, or missing-package claims after carrier acceptance should be filed directly with the applicable shipping carrier.

A carrier’s delivery scan does not automatically qualify an order for a refund or replacement from So Icee Hair.

ORDER CANCELLATIONS

Cancellation requests must be submitted within 24 hours of placing your order.

To request a cancellation, email soiceehair@outlook.com and include:

  • Your first and last name
  • Your order number

Submitting a cancellation request does not automatically guarantee cancellation. If your order has already entered fulfillment or has been shipped, we may be unable to cancel it.

Cancellation requests submitted more than 24 hours after the order was placed will not be accepted.

RETURNS, REFUNDS & EXCHANGES

Due to the nature of our hair products, refunds and exchanges are not offered as our first resolution. However, customer satisfaction is important to us, and we are committed to reviewing concerns and making things right when appropriate.

If you experience an issue with your order, please contact us at soiceehair@outlook.com with your name, order number, and a detailed explanation of your concern. Photos may be requested when applicable.

Do not return an item without prior approval.

If a return is approved, the item must be shipped back within 3 business days of approval and must be:

  • Unworn and unused
  • Unwashed
  • Uncut
  • Uncolored or chemically processed
  • Unaltered in any way
  • In its original condition
  • In its original packaging with applicable tags, bands, or seals intact

Products that do not meet these conditions may be ineligible for a refund, replacement, store credit, or other approved resolution.

Unless otherwise stated by So Icee Hair, the customer is responsible for all return shipping costs. We strongly recommend using a trackable shipping service when returning an approved item.

REFUSED & UNCLAIMED PACKAGES

Packages that are refused, rejected, abandoned, or left unclaimed by the customer are not eligible for an automatic refund.

If a package is returned to So Icee Hair because it was refused or unclaimed, please contact us so we can review the circumstances and determine what options, if any, are available.

Additional shipping charges may apply if an order is approved for reshipment.

ORIGINAL SHIPPING CHARGES

Original shipping charges are non-refundable, including expedited shipping charges, once the applicable shipping service has been provided.

Return shipping costs are also the customer’s responsibility unless So Icee Hair determines that the return is necessary because of an error on our part.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for ensuring their shipping address is accurate and complete before submitting an order.

If you notice an address error, contact soiceehair@outlook.com as soon as possible. Address changes are not guaranteed once an order has entered fulfillment.

So Icee Hair is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address issue, additional shipping charges may be required before the order can be resent.

ORDER ISSUES

We want you to be satisfied with your purchase. If you receive an incorrect item, believe your order is missing an item, or experience another issue with your purchase, please email soiceehair@outlook.com.

Include your first and last name, order number, description of the issue, and clear photos when applicable so we can review your concern as quickly as possible.

Please do not discard, alter, install, wash, color, cut, or otherwise modify the product while an order issue is under review.

PRE-ORDER POLICY

Items purchased from our Pre-Order Collection are specially ordered and are not currently in stock.

Please allow 3–5 business days for your pre-order item to be prepared, followed by an additional 3–5 business days for the item to arrive at our facility.

Once your order arrives, it will be inspected, packaged, and shipped directly to you. You will receive tracking information once your package has been shipped.

Please note that the 6–10 business day pre-order timeframe does not include the final shipping time from us to you. Delivery time will depend on the shipping method selected at checkout.

Business days do not include weekends or U.S. holidays. By purchasing from our Pre-Order Collection, you acknowledge and agree to these processing timeframes.

POLICY AGREEMENT

By completing a purchase from So Icee Hair, you acknowledge that you have reviewed and agree to the store policies applicable to your order.

So Icee Hair reserves the right to update these policies as our business operations evolve. The policies in effect at the time of purchase will apply to the applicable order.

Customer Support: soiceehair@outlook.com